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Workroom

Last Update 19 uur geleden

How to post a request? What are the eCon workroom terms and definitions? What are Active & Bump buttons? How to inform your new request to your client? How to use Workroom?

How to use Workroom?

Manage your requests in one place – track every step from start to finish in the Workroom.

eCon-Network

Last Update 11 dagen geleden

All

• You can view all requests related to you in the Workroom.

1. Click "Workroom" on the left side bar

2. Click "All Requests"

3. Search Box

•  Use the search box to find requests by status, container number, request number, partner company name, or PIC (person in charge) name.


See also: How to post a request?

                 Start Oneway

MY POST

• All requests posted by your company can be viewed in the MY POST section.
• After the Posting Period ends, requests will no longer appear on the Dashboard, but they will still be accessible in MY POST.

Active & Bump Button

1. You can also move your post to the top of the dashboard by clicking Bump button.

2. Requests with an Active status can be changed to Inactive by On Off button, and vice versa.


Note: Changing a request to ACTIVE in MY POST will not make it visible on the Dashboard if the Posting Period has already ended. To hide it again, you must manually set it to INACTIVE in MY POST.


See also: What are Active & Bump buttons?

Favorite List

• If you accept the request after negotiating, you can add the request to the Favorite list for convenience of checking.

1. In the Workroom, find the request and click "View".

2. Click "Add to Favorite List" under the request details

3. Click "Favorite List" in the left sidebar.
4. You can check whether the request has been added to the Favorite List.


See also: How can I add a request to the Favorite List?

NEGO

• You can view all requests currently under negotiation.

1. Your Action

These are the requests where the other party is waiting for your acceptance or submission of negotiation terms.

2. Waiting

These are the requests where you are waiting for the other party to accept or respond to your proposed terms.

3. Click "View" 

4. Negotiate, accept, or decline the request.


See also: Negotiation

ON GOING

• Requests that have been accepted move from the NEGO section to ON GOING.

• You can view the entire process, from container pickup to repair.

1. Waiting for Order

• At this stage, the supplier uploads the Pick-up(Release) Order for the user.


See also: How to Add Smart Pick-Up/Release Order

2. Waiting for Pick-up

• The user picks up the containers based on the Pick-up(Release) Order information. 

• Once the containers have been picked up, both the supplier and the user are required to submit the Pick-up(Release) details.


See also: Update Pick-up Details

3. Waiting for Drop-off

• At this stage, the supplier uploads the Drop-off(Delivery) Order for the user.

• The user drops off the containers based on the Drop-off(Delivery) Order information.


See also: How to Add Smart Drop-Off/Delivery Order

• Once the containers have been dropped off, both the supplier and the user are required to submit the Drop-off(Delivery) details.


See also: Update Drop off /Return details

4. Final Check

• The supplier can charge repair costs based on the damage to the returned containers.• The user can check the invoice and discuss the cost with the supplier if needed.• All repair cost discussions should take place in the platform’s chat room in writing.

• If there’s a problem, the Platform Matching Manager can help resolve it.


See also: Learn ONGOING

CLOSING

    • Bookings that have been fully completed after the repair cost has been confirmed.

    DECLINE

    • A list of requests that declined during negotiation.

    CANCELLED

    • Requests that were cancelled after being accepted.

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