8️⃣ How to Handle Incorrect CEU Calculations?

💡 If you notice discrepancies in your CEU (Cost Equivalent Unit) calculations, don’t worry! Follow these steps to verify and resolve the issue efficiently.

📦 1. Common Reasons for CEU Calculation Issues

🚨 Possible reasons your CEU might not match expectations:

🤖Technical problem

✔ Recent Transactions Not Updated – CEU calculations update periodically; check if your latest transactions have been processed.

✔ System Errors – In rare cases, a technical issue may cause discrepancies.

💳Credibility problem

✔ Unpaid Invoices – If payments are overdue, adjustments to the CEU may be temporarily restricted.

✔ CAF Score Changes – Your CEU is based on CAF (Credit Application Form) evaluation; a re-evaluation may affect your balance.

📦 2. How to Report an Incorrect CEU Calculation?

If you believe your CEU calculation is incorrect, take these steps:

✅ Gather supporting information:

• Screenshots of your CEU balance before and after the issue.
• Details of your recent transactions affecting CEU.
• Any invoices or pending payments related to the issue.

✅ Submit a support request:
      📌 Report a CEU Issue

✅ Wait for a response:

• The CS team will review your case within 1-2 business days and update you on the resolution. 

📌 Request CEU Correction: 📩 Email: [email protected]

📞 Contact Your Dedicated Matching Manager – Reach out to your assigned Matching Manager to report the issue and request a review.